Clyne & Bennie provides 24/7 emergency cover for those unexpected disasters.

Emergencies

The experienced team at Clyne & Bennie can take care of all your repairs and unexpected emergencies. Below are some tips on how to make your site safe.
For all your emergencies call us on 0800 37 47 37

What to do if your pipes burst

  1. Turn the water off at the mains tap immediately
  2. If the pipe is located in the ceiling or wall space, turn off the power immediately
  3. Turn on taps to the sink and bath to drain the system
  4. Switch off the hot water cylinder
  5. Contact us on 0800 37 47 37 as you’ll need a licensed plumber to remedy the situation
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What to do if you suspect a gas leak

If you smell gas inside your home

  1. If it can be done safely, turn off all gas appliances
  2. If it can be done safely, turn off the gas supply at LPG cylinder or at the meter
  3. Open doors and windows
  4. Leave electrical appliances or switches as they are – a flick off or on could cause a spark and ignite the gas
  5. Don’t use your phone in the area
  6. Contact us on 0800 37 47 37 as you’ll need a licensed gas fitter to come to check the appliance and system
If the smell persists in the house go outside to a safe place away from the building

Signs that you may have a blocked toilet, drain or septic tank issue

  • Sink, toilet and shower are slow to drain
  • Foul smell coming from drains
  • Septic tank or plumbing backs up
  • Toilet makes gurgling sounds when flushed

What to do:

  1. Reduce the amount of water you are using, minimise flushing the toilet and using the shower, dishwasher and washing machine
  2. See if the drains are overflowing outside, if they are you will need a drianlayer/plumber more urgently. Keep children and pets away from the area
  3. If you are on private pump chamber, provide us with as many details regarding access to the pump as you can
  4. Call us on 0800 37 47 37
Plumbing Drain Problems

Hot Water Tap Plumbing

What to do if you have no hot water

Gas hot water system

  1. Check you gas supply is turned on and you have gas in the bottles.
  2. Check pilot light is on (if there is one, some are electronic)
  3. Check there is power to the water heater unit (plug in another appliance to test for power)
  4. Call us on 0800 37 47 37

Common electric hot water cylinder problems

  1. Check your hot water cylinder circuit breaker to see if has been tripped, if it has you can reset the breaker. If it trips again call us on 0800 37 47 37 and an electrician can come out to diagnose the issue.
  2. Faulty thermostat and faulty heating elements are easily diagnosed and simple to replace.
  3. No water flow, your cold feed may be blocked to supply tank

What to do if the circuit breaker keeps tripping

The circuit breaker is a safety feature designed to make sure you don’t overload your system, it’s designed to cut out when you overload it which can easily happen when you plug in to many appliances. If you’ve had this problem, take a moment to assess what may be causing the overload before you reset it. It’s a safety featured designed to protect the circuit from overheating and causing damage or even worse starting a fire. Don’t ignore the issues call us 0800 37 47 37 to come and have a look.
Hot Water Circuit Breaker

"On this occasion, I was pretty stressed by the hot water cylinder packing up on Show Weekend. The on-call guy was very reassuring and helpful, despite my early morning phone call, he was at my property soon after by which time it was 'raining' in my hallway. Then the guys who did the subsequent plumbing, electrical and gas work were super too. Everyone was very professional - presentable, personable and tidy workers. So, a big thank you to everyone - although I'm hoping not to see any of them again for a very long time. ☺ "

Kathryn

2019-04-08T12:14:25+00:00

Kathryn

"On this occasion, I was pretty stressed by the hot water cylinder packing up on Show Weekend. The on-call guy was very reassuring and helpful, despite my early morning phone call, he was at my property soon after by which time it was 'raining' in my hallway. Then the guys who did the subsequent plumbing, electrical and gas work were super too. Everyone was very professional - presentable, personable and tidy workers. So, a big thank you to everyone - although I'm hoping not to see any of them again for a very long time. ☺ "
"Sprung a leak at 10pm !!, had water coming out the side of the house, rang the after hours number and spoke with a very polite and helpful man, he advised what he thought it could be, after a brief discussion said it would be alright till the next day, I rang these guys the next day, had a repair guy come that afternoon, he was polite, listened to my explanation and got up in the roof and stopped the leak in a jiffy, would recommend this company 100% will use them for any future problems."

Chris Trathen

2018-08-23T07:15:20+00:00

Chris Trathen

"Sprung a leak at 10pm !!, had water coming out the side of the house, rang the after hours number and spoke with a very polite and helpful man, he advised what he thought it could be, after a brief discussion said it would be alright till the next day, I rang these guys the next day, had a repair guy come that afternoon, he was polite, listened to my explanation and got up in the roof and stopped the leak in a jiffy, would recommend this company 100% will use them for any future problems."