"Hi, just wanted to drop a quick line to say thanks very much for the work you did for us recently, and for the PS3 form you sent through.
I want to commend you for being so good to deal with, always keeping us informed and doing the best by us. We really appreciated that. I was equally impressed that you were prepared to get your hands dirty when required. Many simply wouldn’t.
I also want to praise the lads who worked on our place and the lane, and I hope this feedback will get to them and management, because they and you are the reason I would come back to Clyne & Bennie anytime without hesitation, and why I will be recommending you to others.
Those guys did a fantastic job. Their workmanship is beyond question. They were obliging, diligent, and clearly very capable in their work. Nothing was too much trouble, and even in the face of sometimes difficult circumstances, they went out of their way to be courteous and assist, well beyond any duty they were obliged to perform.
I cannot speak highly enough of them. They, and you, are a credit to Clyne & Bennie.
Thanks again and wishing you all the best."